Refund Policy
Updated 03rd December 2024
Introduction
At Chankya E-Services Private Limited, operating the platform cespay.in, we strive to ensure a seamless experience for our merchants and end users. However, as a facilitator of third-party services such as AEPS, DMT, Mobile Recharge, DTH Recharge, and BBPS Bill Payments, we would like to clarify our refund policy to set the right expectations.
Scope of Services
- cespay.in acts as a payment and transaction facilitator, integrating with third-party APIs to provide services to our merchants.
- All transactions processed on our platform are forwarded to the respective service providers for execution.
No Direct Refunds by cespay.in
- As cespay.in merely facilitates the transaction between the user and the third-party service provider, we do not issue refunds directly for any failed or incomplete transactions.
- Refunds, where applicable, are handled exclusively by the respective service provider or the customer’s bank.
Failed Transactions
In the case of failed transactions:
- cespay.in will provide detailed information about the transaction status to the merchant, including failure reasons as received from the service provider’s API.
- Merchants and customers must escalate issues regarding refunds or service failures directly with the respective service provider or bank.
Merchant Responsibility
- Merchants using the cespay.in platform are responsible for ensuring their customers are informed about the nature of services and refund policies of the respective service providers.
Escalation of Issues
If you encounter a failed transaction or service issue, you are advised to:
- Contact the respective service provider’s customer support team with the transaction details.
- If the issue pertains to a bank account (e.g., AEPS, DMT), reach out to the respective bank to resolve disputes or claim refunds.
Disclaimers
- cespay.in does not guarantee the resolution of issues or disputes between merchants, customers, and third-party service providers.
- We are not liable for any losses, damages, or delays arising from the failure or delay of services by third-party providers.
Support for Transaction Inquiries
- Our platform will assist merchants by providing relevant transaction details and support documentation needed to escalate the issue to the appropriate party.
- Merchants can contact our support team at support@cespay.in 9284560953 for assistance with transaction logs or details.
Changes to This Policy
We reserve the right to update or modify this Refund Policy at any time. Changes will be effective upon posting to our website, and it is the merchant's responsibility to review this policy periodically.
